Customer journeys – customized with Kit Builder
In today’s competitive e-commerce space, the customer’s journey and experience on your site play a critical role in determining your business’s success. A smooth, hassle-free experience is extremely important when creating an environment that encourages your customers to stay on your site and make a purchase. If your site or customizer is difficult to navigate this can lead to a loss in sales and customer loyalty.
This becomes even more important when we add a customization element to a site. Not only do you need good site navigation in general but you also need a clear, easy-to-use customizer to encourage use. If a customer cannot easily use your customizer they could become frustrated and abandon their journey.
With Kit Builder, businesses can create seamless, user-friendly customer journeys that keep engagement from start to finish.
Why does a seamless customer journey matter?
A seamless customer journey reduces frustration for both you and your customers when they are navigating through your site and 3D customizer. According to Salesforce, 80% of consumers say the experience a company provides is as important as its products. When we add a customizer to a site we must ensure the design and purchasing process is simple and easy to follow. This ensures that customers stay engaged and have increased satisfaction and loyalty to your brand.
How Kit Builder Creates Seamless Customer Journeys
Kit Builder is designed to streamline the customization process and enhance the overall shopping experience. Here’s how:
You have Control: Kit Builder has been designed with ease of use at the forefront. It is designed to allow you to create a seamless, intuitive journey for your customers. The best part is, you have complete control over how that works best for your products and company! You can even change the journeys from product to product!
Complex Kit Builder Customer Journey
Simpler Kit Builder Customer Journey
Easy-to-Navigate Customization Tools: With Kit Builder, customers can easily add and remove elements and if they change their mind, it’s really easy to edit the design as they move along the journey. This process is likely to increase enjoyment for the user which in turn improves the likelihood of purchase.
Real-Time Visualization: Having a 3D customizer allows the customer to see changes to their product in real-time. This means that they can see if they like or dislike something immediately and make the changes they need without having to start over or wait for new proofs from your team. This is going to increase confidence and reduce cart abandonment whilst saving you time and resources!
Benefits of Seamless Customer Journeys for Businesses
A well-crafted customer journey can boost the success of your business in a range of ways alongside increasing satisfaction:
- Higher Conversion Rates: An enjoyable and easier customer journey increases the likelihood of customers completing purchases which means more converted leads for you!
- Reduced Cart Abandonment: Simplifying the process reduces abandoned carts as customers remain engaged and grow a deeper connection to the product they are designing.
- Improved Customer Retention: A positive experience whilst shopping on your site can encourage repeat business and long-term loyalty to your brand.
Start Creating Seamless Customer Journeys with Kit Builder
Companies need to provide a seamless and intuitive customer journey on their site. Recent data suggests that 47% of users won’t wait longer than two seconds for a website to load which is a great indication of how important customer experience is.
Adding an easy-to-use 3D customizer like Kit Builder makes your site exciting and different alongside offering an effective way for customers to order their customized products.
Ready to take your customer journey to the next level? Visit KitBuilder.com today to learn how our platform can help you create seamless, customized shopping experiences that drive sales and build customer loyalty.
If you would like to learn more about Kit Builder and speak to our team, please don’t hesitate to get in touch or book a demo.
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