What is Included with Kit Builder "Standard" support?

• All Kit Builder Bug fixes
• Kit Builder Knowledge Base & Training Video Library
• Everything that you get with KB Basic Support
• Diagnose & Fix for:
  • Customer Product Design Issues
  • Customer 2D/3D Model issues
  • Customer Configurations issues
• Additional virtual training when required.
• Support Management

Service Level Agreement

• Support open - GMT 9am – 5pm
• Response time (4 working hrs)
  • 12 hrs spread over 12 months. (£55ph)
    • Until hrs diminished

How to communicate with support

• Ticket
• Email

What is Not included with Kit Builder Standard support?

• Customer Requested KB Feature Upgrades
• Customer KB Product Design Work
• Customer 2D/3D KB Modelling Work